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privacy policy

Fig Tree Lane ("we", or "our") operates the website (this "Service").

We are committed to protecting and respecting your privacy.

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This policy, along with our additional Terms & Conditions, outlines the terms on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting figtreelane.shop you are accepting and consenting to the practices described in this policy.

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WHAT PERSONAL DATA MAY WE COLLECT?

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, County, ZIP/Postal code, City, Country

  • Cookies and Usage Data

 

USAGE DATA

We may also collect information how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

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TRACKING & COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

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You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

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Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

 

HOW WE USE YOUR DATA

We may use your personal data for the following purposes:

  • to acknowledge, confirm or send receipts for any orders you make to buy or sell items through the site;

  • to deal with enquiries, complaints and feedback from you and our service providers;

  • to manage, improve and administer our site and to ensure that our site is presented in the most effective manner for you;

  • for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site secure;

  • to our data analysis service provider, Google Analytics. Google uses data collected from the Site to track and examine the use of the Site, to prepare reports on its activities and may share them with other Google services. You can find Google's privacy policy here. If you enable ‘Do Not Track’ in your web browser, the application of Google Analytics can be reduced;

  • to notify you of changes to the Site or the services we provide through it; 

  • if you have consented, to send you newsletters, surveys and other communications. If you complete a survey for us we may process the information you choose to submit in response;

  • to display any reviews you have nominated to share online in regards to our products or services.

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DISCLOSURE OF YOUR DATA

We may share your personal data with the following third parties:

  • to selected third parties who act on our behalf to support our operations, for example our payment service providers, Royal Mail or other delivery services we may use to deliver your items, or our IT suppliers to provide Us and You with IT support;

  • to an acquirer if We, or substantially all of our assets, are acquired;

  • to a prospective seller or buyer if We sell or buy any assets;

  • to law enforcement or regulatory agencies if We are under a legal or regulatory obligation to do so; and

  • to other companies and organisations for the purposes of fraud protection and credit risk reduction, or to protect the rights, property, or safety of Fig Tree Lane, Our users, suppliers, contractors or others.

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SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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ANALYTICS

We may use third-party Service Providers to monitor and analyse the use of our Service.

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LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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PAYMENT AND FINANCIAL INFORMATION

If you purchase any items via the Site, we will not directly process or store the debit/credit card data that you submit to the Site to buy those items ourselves. Any such credit/debit card payments to buy items will be processed by our third party payment providers, who are currently Wix Payments and PayPal. Any payment transactions carried out by Wix Payments or PayPal will be encrypted using Secured Sockets Layer technology.

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WE COLLECT INFORMATION ABOUT YOU DURING THE CHECKOUT PROCESS ON OUR STORE

While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!


We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings Send you marketing messages, if you choose to receive them

 

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

 

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

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YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

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CHANGES TO OUR PRIVACY POLICY

Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

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CONTACT US

If you have any questions about this Privacy Policy, please contact us:

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